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Troubleshooting
Simple fixes for buffering
Most playback problems can be checked with a few safe steps before contacting support.
Quick answer
Most playback problems can be checked with a few safe steps before contacting support.
Step by step
Step by step
- 1
Restart the device
Close the player, restart the television or streaming device, then open it again.
- 2
Check the connection
Try another app or website and move closer to the router if you use Wi-Fi.
- 3
Restart the router
Disconnect the router for 30 seconds, reconnect it and allow it to start fully.
- 4
Send useful details
If the problem continues, tell Kensat the device, player, time and whether every channel is affected.
Questions
Questions
Should I reinstall immediately?
No. Try a restart and connection check first.
What screenshot helps?
Send the exact error screen without including passwords or payment details.