حلول بسيطة للتقطّع

الخطوات

الخطوات

1. 1

   Restart the device

   Close the player, restart the television or streaming device, then open it again.

2. 2

   Check the connection

   Try another app or website and move closer to the router if you use Wi-Fi.

3. 3

   Restart the router

   Disconnect the router for 30 seconds, reconnect it and allow it to start fully.

4. 4

   Send useful details

   If the problem continues, tell Kensat the device, player, time and whether every channel is affected.