Kensat Help & Guides

Help & Guides

Clear answers for setup, devices, plans and your Kensat account.

Help centre

Browse guides

Choose the guide that matches what you want to set up or solve.

Setup

Install IBO Player, find the device details and send them securely to Kensat.

Plans

Compare the two annual options clearly before you request a trial or reserve an order.

Plans

Try Kensat on your compatible device before deciding whether to order.

Setup

Install BOB Player safely and send the correct activation details to Kensat.

Devices

These two details identify the player app on your device and help Kensat complete setup.

Troubleshooting

Most playback problems can be checked with a few safe steps before contacting support.

Devices

Request an additional device from your private customer profile so it stays linked to the right subscription.

Account

Request renewal from the subscription that contains the devices you want to keep active.