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Troubleshooting

Soluzioni semplici al buffering

Prova questi controlli sicuri prima di contattare l’assistenza.

Soluzioni semplici al buffering

Risposta rapida

Prova questi controlli sicuri prima di contattare l’assistenza.

Passo dopo passo

Passo dopo passo

  1. 1

    Restart the device

    Close the player, restart the television or streaming device, then open it again.

  2. 2

    Check the connection

    Try another app or website and move closer to the router if you use Wi-Fi.

  3. 3

    Restart the router

    Disconnect the router for 30 seconds, reconnect it and allow it to start fully.

  4. 4

    Send useful details

    If the problem continues, tell Kensat the device, player, time and whether every channel is affected.

Domande

Domande

Should I reinstall immediately?

No. Try a restart and connection check first.

What screenshot helps?

Send the exact error screen without including passwords or payment details.